If you follow People Matters on other social media platforms, then you might have noticed that last week we underwent some training of our own. It got me thinking, so many employers worry about the impact providing training to their staff is going to have their business; but few worry about the impact not training them will have.
There is no doubt that training can be a massive drain on two key resources within any business: time and money. Not only do staff have to take time out of their usual working day to attend the training (thereby reducing productivity and potential income), but you’re going to have to pay for that training to be provided.
If you’re having to outsource the training to a third party provider, you may have had some bas experiences in the past. Poorly delivered training is exceptionally costly, and it’s easy to understand why some business owners don’t necessarily want to have to take the risks.
However, there are also some very key reasons why not delivering training, when it’s needed, can have some hugely negative impacts on your business, too.
# 1 – Untrained employees are unhappy employees
Have you ever been given a task to do that you knew you weren’t entirely capable of achieving? Something that was a little out of your skill set? If so, you’d no doubt be able to relate to the fact that it can cause distress and anxiety. Not feeling that you are able to do something that is expected, or demanded of you, can lead you to feel like you’re underachieving and are inadequate.
Is that how you want your employees to feel? If a staff member feels like this about a task you’ve asked them to complete, then chances are they’re going to also feel unsupported in their role. This in turn means they’re going to feel undervalued, and not appreciated. That would definitely make me feel unhappy.
# 2 – Untrained employees are inefficient
If you don’t know how to do something, it’s going to take you longer to do it compared to someone who has the necessary knowledge, skills or experience. That’s just the reality. Whilst you might be saving money by not training them in the first place, think how much time you are wasting in lost productivity whilst they try to learn on the job, without support.
On top of that, think about how much time is lost in having to potentially do the work again, or seek sign-off from another member of the team. Even worse, poor training may lead to an inferior product or service being delivered to the client, which could not only cost the company money, but could damage their reputation.
# 3 – Untrained employees cost more elsewhere
You’ve saved money on training, but you’re going to be racking up bills elsewhere. A team member who prints out a document, only to discover there are errors, has to print it again. That’s more time, more ink, more paper.
If a staff member is constantly underperforming, you may find yourself having to go down a disciplinary/competency route with them. That’s going to take them away from their job, and at best, give someone in your HR department something to do. At worst, you might have to outsource that to an external provider, which is a cost you hadn’t budgeted for.
Still think it’s better to save money by not training staff?